Shipping

 

Orders within Australia

Shipping is FREE on all orders over $50 within Australia.

Delivery methodCostDelivery timeframes
Metro Regional
StarTrack Express
(Authority to leave)
$9.95 flat rate or FREE on orders over $50 1-2 business days Please allow an additional 1-2 business days
Australia Post Express eParcel
(Signature required)
$9.95 flat rate or FREE on orders over $50 1-2 business day Please allow an additional 1-2 business days
Australia Post eParcel
(PO Boxes, fragrances, aftershaves, aerosols)
$9.95 flat rate or FREE on orders over $50 1-5 business days Please allow an additional 1-2 business days
Click & Collect FREE 1-3 business days

 

PO Boxes and orders containing dangerous goods

If your order contains hazardous or flammable items (e.g. fragrances, aftershaves or aerosols), or is addressed to a PO Box, then it must be sent via Australia Post eParcel

Same day dispatch

We will usually post your order the same day it is received, provided it is placed before 2:30PM (AEST), Monday to Friday. During sale periods, same day dispatch may not apply but we will endeavour to ship your order out as soon as possible. Orders placed over the weekend or on a public holiday in Victoria will be processed the next business day.

Once the parcel has been delivered to your shipping address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend sending your order to a work address, Parcel Locker or via Australia Post eParcel. 

Tracking

Once your order has been shipped, you will receive a shipping confirmation via email containing your tracking number. Orders can be tracked online via the StarTrack or Australia Post website. If you select StarTrack, please note that you are providing authority to leave your order and the courier will generally leave it by the front door or letterbox.


 

International orders

Shipping is FREE on all orders over $50 to New Zealand.

Delivery methodCostDelivery timeframes
Metro
Australia Post International Standard
(Excludes hazardous and flammable products such as: fragrances, aftershaves, aerosols)
Calculated at checkout 5-10 business days
Australia Post International Standard - TO NEW ZEALAND
(Excludes hazardous and flammable products such as: fragrances, aftershaves, aerosols)
Calculated at checkout or FREE on orders over $50 5-10 business days

 

Deliveries to international destinations are sent via Australia Post International Standard with tracking and should arrive in 5-10 business days, depending on the destination. We will usually post your order the same day it is received, provided it is placed before 2:30PM (AEST), Monday to Friday. During sale periods, same day dispatch may not apply but we will endeavour to ship your order out as soon as possible. Orders placed over the weekend or on a public holiday in Victoria will be processed the next business day.

Orders containing dangerous goods

Unfortunately, hazardous or flammable items (e.g. fragrances, aftershaves or aerosols) cannot be shipped internationally. If your order contains these items, they will be removed.

Customs

Please be aware that any Customs fees or import duties are the customer's responsibility and are beyond our control. Contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

FREE SAMPLES WITH EVERY ORDER
100 DAY RETURN POLICY*
FREE SHIPPING ON ORDERS OVER $50*