Product Returns and Refunds
Changed your mind? That's fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 100 days of the PURCHASE date. Please note that we do not refund the original postage fees with the return and that any free/gift with purchase products must also be returned if your order no longer qualifies. To return a product, please follow the simple steps below:
1. Contact us to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.
2. Pack and seal the item/s in their original shipping package and post them back to us. Items that arrive damaged, which includes damage to packaging, cannot be returned, so please package the item well.
3. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. We'll arrange for the products to be returned to us and a replacement will be sent out to you.